近年来,半导体史无前例的短缺问题震撼了整个行业。有限的可用库存以闪电般的速度流转,价格每分每秒都在波动,这让全球各地的公司不得不争分夺秒地寻找关键零件以完成他们的生产。
与此同时,Smith已在电子元件行业深耕40年,对市场起伏有着深刻的洞察。我们深知供需之间的微妙平衡,也见证过这一平衡一次又一次地被打破,诸如火灾或地震等单一事件往往会对整个供应链产生长期影响。
面对行业变幻莫测的局势,Smith时刻准备应对下一个市场挑战。我们遍布全球的产品专家团队持续监测着全球半导体供应链,并找到可以为客户提供支持的缺口。尽管每个合作伙伴都有独特的需求、面临着各式的挑战,但Smith的可定制服务模式使我们能够灵活高效地应对不同的项目。
然而,如果没有Smith对其工作人员、作业流程和基础设施进行持续投资,这一切都难以实现。作为全球领先的独立分销商,我们并不生产所供产品,而是凭借我们的行业专业知识、标准的认证流程和广泛的全球网络,吸引客户选择Smith。这些投资确保Smith能够为客户提供最佳、最新的市场资讯、检验测试服务以及供应链解决方案,从而助力客户取得成功。
以人为本
Smith员工是我们最宝贵的财富之一,通过持续的人员招募、留用和培养,充分发挥他们的才干与优势。我们致力于营造一个友好的工作环境,为员工提供丰富的发展机会,从而吸引并留住业内顶尖人才。对于团队成员的里程碑时刻和杰出成就,我们都会予以高度赞扬及充分的认可,力求培养出一支协作紧密、凝聚力强的团队。
与此同时,我们拒绝墨守成规,并为员工提供必要的工具和资源,帮助他们迈出下一步,推动创新。从加入Smith的第一天开始,我们的员工就可以参与我们的全面学习和发展计划。我们的在线学习平台“Smith University” 提供了超过1,600门课程,涵盖了市场资讯、运营流程、网络安全最佳实践和有效沟通等各方面的课程,支持英文、中文简体、中文繁体和韩文。新老员工都从这些丰富的知识中受益。去年我们的全球团队共完成了超过43,000门课程。
此外,我们的管理团队积极发掘和培养潜力员工,帮助他们实现快速发展。我们还提供了一系列的培训机会,如Smith领导力发展计划、晋升之路以及影响力训练和指导,加深了Smith集体的思想领导力,并巩固了我们的业务战略。这些投资为Smith带来了指数级的回报,其中最好的例证则是我们高级领导团队的平均任期超过了22年 。
更快速、更智能、更优质的解决方案
从最近的供应短缺中,我们积极汲取经验,找出了我们最成功的领域,并精确定位了优化流程的机会, 其中典型例子是员工建议计划的启动。通过这一正式流程,我们各地区运营中心的员工有机会提交自己的提案,既能节省Smith的时间和成本,又能保持我们对质量和安全的高标准。我们的运营领导团队会对这些提案进行审查和评估,最具发展前景的提案会被采纳并实施。在审查期结束后,我们会对结果进行评估,并根据提案的效果对员工进行分级奖励。2022年推出该计划以来,已经收到了100多个提案,而且每周都会不断涌现新的提案。
其他部门,包括销售、采购、财务和IT,也把提升效率置于流程优化的首要位置。从简化跨部门沟通到标准化工作流程,这些对我们运营程序的微调有助于加强全球员工的团队协作,进而扩大我们的影响力和实力。
成功基石
Smith一直秉承着与市场同步发展的理念,这不仅是我们的传统,也是我们成功的关键。2017年,我们首次突破全球十亿美元年度营收的壁垒,自那时起,我们的业绩逐年攀升。过去三年更创下了历史最高的年度营收纪录,但我们并未因此满足,而是不断进步,为未来更加骄人的业绩做好充分准备。
在供应短缺的背景下,Smith一直在不断扩大其全球版图。在过去的两年中,我们在休斯顿和新加坡分别新增了两个运营中心,在伦敦、东京和底特律开设了三家新的销售办事处,并将全球十家现有销售办事处进行了搬迁或扩建,未来还计划进一步扩张。
此外,我们为全球五个运营中心购置了超过400万美元的新测试和检验设备。结合扩大的空间,自出现供应短缺以来,我们的运营产能已经增加了一倍多。
技术升级
然而,我们最引人瞩目的部分投资项目源自于去年 ELEVATE 峰会上涌现的众多想法。在为期三天的活动中,各部门代表齐聚一堂,共同探讨我们的科技产品和解决方案,并提出了关于Smith下一代专有信息技术的创新构想。我们共同启动了超过150个项目,旨在加强我们的IT基础设施。
在过去一年里,我们的IT团队已经着手实施这些举措,并取得了巨大成功。今年2月我们再次聚首ELEVATE研讨会,听取了主要举措的进展情况,以及已经实施并取得积极成果的成功案例。同时,我们还制定了新的举措,以应对下一轮半导体市场周期的浪潮。
***
作为半导体分销领域的佼佼者,Smith已经取得了令人瞩目的进步。从一个小型家族企业到成为全球巨头,我们付出了数十年的努力和智慧,但我坚信最好的时刻尚未到来。在我们面前仍然有无数未开发的合作伙伴关系、解决方案和机遇,我们将继续积极开拓所需的知识和资源, 助力Smith迈向下一个里程碑。我们今天所做的投资将为明日的成功带来红利,我期待着在下一个40年继续引领这一进程。
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