Quality Expertise: Delivering Quality – Behind the Scenes

From continual development of our inspectors and engineers to stringent supplier screening, Smith is versed in the tenets of a leading quality strategy.

Smith delivers quality our customers around the world can trust, no matter what components they’re seeking or what disruptions the global electronics supply chain is experiencing. But what steps go into this quality assurance?

In our new series Delivering Quality – Behind the Scenes, we’ll offer an inside look at the steps our quality control and inspection teams take to make sure every component we ship is examined, tested, and vetted so our customers receive only the best from Smith.

(Learn more about our in-house functional testing options in some of our recent videos: Flash Memory Functionality Testing: Delivering Quality – Behind the Scenes and HDD and SSD Functionality Testing: Delivering Quality – Behind the Scenes.)

Commitment to Quality 

From our testing facilities and ESD compliance to our supplier qualification practices, Smith is committed to quality in every aspect of our business. We have offered in-house quality support and testing since 2000, and we have only grown our QC foundations further since then. 

Over the years, we have honed our best practices and continually deepened our expertise to build a comprehensive quality strategy that allows Smith to deliver precise, high-quality support and service to every customer, on every order. 

The Front End of Quality Assurance

We take steps to ensure quality before product even enters our warehouses. Procurement is the vital first step in ensuring the integrity of components, and this begins with careful and conscientious supplier screening.

Each vendor Smith works with is stringently vetted and continually reevaluated. All of these steps have helped us build a global supplier network over the years that is diverse, trustworthy, and reliable to deliver the product our customers need.

Systems-Based Processes and Procedures

Smith continually invests in IT advancements to support our product and service quality – whether this is utilizing industry-best software or developing customized, automated systems in house that track and monitor movement of materials. We take strides to remain at the forefront of infrastructural excellence to support our overall excellence.

Our People Make the Difference

The roots of Smith’s strength and quality lie in our people. As such, we not only offer them dynamic career paths – we also continually invest in their development and offer them resources and opportunities to stay at the forefront of industry and quality standards through regular training, retraining, and certification opportunities. These include specific training for counterfeit detection such as the rigorous CCCI-102 inspector-training standard. 

State-of-the-Art Equipment

As the earlier videos in this series have highlighted, Smith’s dedication to investing in leading-edge equipment in our global laboratories is second to none. From our full array of functional testing options to our rigorous anticounterfeit testing program, we populate our laboratories with the highest-tier equipment to support these verification services. 

Certifications and Qualifications

Smith exceeds industry standards by actively pursuing and maintaining leading third-party certification requirements that address industry-specific and cross-industry concerns, validating and authenticating the intensive standards we uphold across all of our processes.

The Foundation of Smith’s Service

At Smith, quality and customer service are what we do, and we rely on the tenets of our quality strategy and best practices – all rooted in our deep expertise – to deliver top-tier product and service to our customers. We will continue striving to grow, innovate, and offer tailored and optimal support to our customers around the world. 

Keep an eye out here on our blog and our LinkedIn page for more industry news, analysis, and insights – and for the next video in our Delivering Quality: Behind the Scenes series! 

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