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Smith’s 4Cs Framework: Delivering Quality – Behind the Scenes

Our four pillars of quality uphold every order we ship to customers.

Smith delivers quality our customers around the world can trust, no matter what components they’re seeking or what disruptions the global electronics supply chain is experiencing. But what steps go into this quality assurance?

In Smith’s new series Delivering Quality – Behind the Scenes, we’ll offer an inside look at the steps our quality control and inspection teams take to make sure every component we ship is examined, tested, and vetted so our customers receive only the best from Smith.

The Smith 4Cs Framework

Every step of our quality process – from when product enters our global warehouses to inspection, testing, and shipping – is underpinned by our 4Cs quality framework. Its four pillars represent the tenets that allow us to deliver top-caliber electronic components to our customers time and again.

Smith’s Vice President of Operations and Quality, NA & EU, Art Figueroa, offers his insights on how – and why – each pillar makes a difference:

Comprehensive, Consistent, Continuous, and Certified

Each pillar of the 4Cs helps safeguard against salient concerns in the global electronic-component supply chain that have only been augmented by the ongoing semiconductor shortage and continued scarcity of other in-demand, vital products. No matter what disruptions or evolutions the supply chain is experiencing, Smith reliably delivers by following practices that are just as reliable.

  • Smith offers comprehensive service that hones in on every detail across all of our processes, from how we qualify and manage our suppliers to our systems-based inspection process. We work to ensure that nothing escapes our quality team’s notice.
  • We hit the target every time with our consistent performance, relying on precisely defined processes and procedures – that our team follows just as precisely – to continually replicate high-quality results.
  • We are focused on continuous improvement across all of our departments and processes, always innovating and investing in our service offerings, employee training and development, and facilities and resources.
  • Smith exceeds industry standards and expectations by actively pursuing and maintaining leading third-party certification requirements that address both broad and industry-specific concerns and validate the stringent standards we uphold across all of our processes.

Especially in uncertain procurement and supply chain situations, quality is one area where our global partners can’t afford to take chances. They look to Smith, and we deliver, supported by the trustworthy tenets of our 4Cs framework.

Keep an eye out here on our blog and our LinkedIn page for more industry news, analysis, and insights – and for the next video in our Delivering Quality: Behind the Scenes series!

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